Cookie Policy

1. Introduction

Welcome to Golden Escape Travel. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website (www.goldenescape.co.uk) or book travel arrangements through us.

2. The Data We Collect

To provide our travel services, we may collect and process the following types of personal information:

Identity Data: First name, last name, title, date of birth, and gender.
Contact Data: Billing address, delivery address, email address (office@goldenescape.co.uk or your personal email), and telephone numbers.
Travel Document Data: Passport details, visa information, and frequent flyer numbers.
Financial Data: Bank account and payment card details (processed securely and not stored on our servers).
Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us.
Special Category Data: Health or medical information, or dietary requirements, but only where necessary to fulfill your specific travel arrangements and with your explicit consent.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: To process your booking, manage payments, and secure your travel arrangements (flights, hotels, tours).
Legitimate Interests: To run our business, provide customer support, and improve our services and website functionality.
Legal Obligation: To comply with regulatory or legal obligations.
Consent: To send you marketing communications (you can opt out at any time).

4. Sharing Your Data

To facilitate your booking, we must share your personal data with relevant third parties, including:

Travel suppliers such as airlines, hotels, tour operators, and transfer companies.

1. Introduction

At Golden Escape Travel, we use cookies and similar tracking technologies on our website (www.goldenescape.co.uk) to improve your experience, ensure the site functions securely, and understand how visitors interact with our services. This policy explains what cookies are, how we use them, and your choices regarding their use.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide reporting information and personalized content.

3. Types of Cookies We Use

We use the following types of cookies on our website:

Strictly Necessary Cookies: These are essential for the website to function properly and allow you to navigate the site and use its features, such as accessing secure areas to complete a booking. They cannot be switched off in our systems.
Performance and Analytics Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences (such as your currency or past destination searches).
Targeting and Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your travel interests.

4. Managing Your Cookie Preferences

You have the right to decide whether to accept or reject non-essential cookies.

Cookie Banner: When you first visit our site, you will see a cookie consent banner allowing you to accept all cookies, reject non-essential cookies, or customize your preferences.
Browser Settings: You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies via your browser, you may still use our website, though your access to some functionality and areas may be restricted.

5. Updates to This Policy

We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons.

6. Contact Us

If you have any questions about our use of cookies or other tracking technologies, please get in touch with our Darlington or Castleford teams: