Privacy Policy

1. Introduction

Welcome to Golden Escape Travel. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website (www.goldenescape.co.uk) or book travel arrangements through us.

2. The Data We Collect

To provide our travel services, we may collect and process the following types of personal information:

Identity Data: First name, last name, title, date of birth, and gender.
Contact Data: Billing address, delivery address, email address (office@goldenescape.co.uk or your personal email), and telephone numbers.
Travel Document Data: Passport details, visa information, and frequent flyer numbers.
Financial Data: Bank account and payment card details (processed securely and not stored on our servers).
Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us.
Special Category Data: Health or medical information, or dietary requirements, but only where necessary to fulfill your specific travel arrangements and with your explicit consent.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: To process your booking, manage payments, and secure your travel arrangements (flights, hotels, tours).
Legitimate Interests: To run our business, provide customer support, and improve our services and website functionality.
Legal Obligation: To comply with regulatory or legal obligations.
Consent: To send you marketing communications (you can opt out at any time).

4. Sharing Your Data

To facilitate your booking, we must share your personal data with relevant third parties, including:

Travel suppliers such as airlines, hotels, tour operators, and transfer companies.
Payment service providers.
IT and system administration providers.

International Transfers: As a travel agency, we often need to send your data outside the UK or European Economic Area (EEA) to suppliers at your destination. We only transfer the minimum data necessary to fulfill your booking.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under UK data protection laws (UK GDPR), you have rights regarding your personal data, including the right to: